Meet our team
We actively cultivate diversity, equity and inclusion amongst our workforce, as we firmly believe that different life and professional experiences are a key ingredient to our business’s success.
Our people are our most important asset and excellent people should be rewarded with limitless career opportunities in a safe and supportive environment. We encourage all of our team to operate with an entrepreneurial spirit and owner mindset.
Guidelines for excellent people:
- People who share a passion for our purpose and vision
- People who share the same belief in our core values
- People who aspire to be the best they can and are willing to continue improving and increasing their skills
- People who embrace challenge and change
To see our guidelines for excellent owners, tenants and properties, check out the Why choose us? page.
Elley has built her career in the property management industry from the bottom up. Now with 12 years’ experience, Elley first started as a receptionist when she was only 17 years old. She has developed and managed property management agencies in Townsville and Brisbane and has made the final leap in her career which is to have an agency of her own – Excellence Property Management.
After years of frustration with how poorly Property Management agencies were managed, staff were not trained properly which resulted in a lack of service and loss of income for owners, Elley decided it was time to take a stand and start actually providing a professional service to owners which many agencies claim to do, but don’t actually follow through.
By developing the Excellence Method, Elley has been able to create a fool proof system where she combines the Excellence method and systems, with excellent people who are trained and educated in the industry to ensure owners only receive accurate, timely and genuine service.
Born and raised in North West Queensland, Elley’s down to earth nature allows her to effectively maintain great relationships with people and believes they should be treated like people and not just another number.
Jess is in the manager position here at Excellence Property Management and it’s no surprise why. Thanks to her 11 years of experience in the real estate and insurance industries, she knows what it takes to get the job done.
When she’s not hard at work, Jess likes to make sure the culture and team environment at the office is always positive with her cheery smile and sense of humour.
In the future, Jess wants to make sure that she has a career and not just a job to ensure that her partner and their adorable daughter are provided for.
Part of making that goal a reality has been her decision to move from a small country town in South Australia to the sunny capital of North Queensland.
Away from the office, Jess is very much an outdoorsy type of person. She loves to set up camp on the beach, go 4WDing, swimming and holidaying. She also never misses the opportunity to get out to a prime watering hole and catch some of the beautiful fish on offer.
Tenant Team Leader
Our favourite thing about Georgia is her magnetic, bubbly, personable, outgoing and incredibly kind personality. Owners, tenants and our team just love her for it.
Georgia brings with her a lot of very useful experience, particularly the strong customer service skills she gained from her time in retail, where she learned that helping people is very near to her heart. Outside of work, she likes to aid the community by volunteering for her church, where she acts as both an event organiser and a leader for young people.
Georgia’s hobbies include hiking, skating with her dog Willow and generally anything that takes place outdoors. She also loves reading a good book whenever she has the chance.
Her values are integrity, honesty and always being dependable. Here at Excellence Property Management, we are so lucky to have this Townsville local on our team.
Dani loves the team culture of Excellence Property Management and that fact that our systems and procedures provide great service.
In particular, Dani loves the way she gets to onboard tenants very efficiently and in a way that supports an ongoing, positive customer relationship.
An interesting fact about Dani is that she grew up in South Africa and didn’t visit Australia until 2012, where she quickly fell in love with our nation’s diversity in culture and landscape. Not long after, Dani and her partner returned to Australia and decided to call it home.
One of the things that inspired us to hire Dani is the entrepreneurial spirit, creativity and insight she showed when creating her very own bespoke jewellery business. To this day, these skills continue to benefit us and our tenants greatly.
Dani is a major credit to our team because she has the ability to stay calm no matter what is thrown her way. She is always trustworthy, reliable and self-assured.
Her personal mantras are “everything happens for a reason” and “a balance of work, rest and play is the formula to a fantastic life”. We couldn’t agree more!
Olivia is our youngest team member but she’s truly an old soul thanks to the vast amount of life experience she has for her age. During her final year of high school, Olivia lived out of home and supported herself and after much hard work, passed with flying colours. Not only was she named the captain of Townsville Basketball in Year 12 but Olivia also managed to complete 3 certificates on top of the usual curricula.
Olivia definitely brings a go getter attitude with her wherever she goes and undoubtedly loves the satisfaction of working hard to get what she wants. Her idol is Tim Tszyu, a young Australian boxer who has also experienced sporting success at a young age like her.
Olivia’s favourite thing about working at Excellence Property Management is how rewarding it is to match excellent tenants to our properties and making both the owner and the new tenant happy as can be. Eventually, Olivia would like to move up the ranks in property management and perhaps one day move to a bigger city to live and work.
Before working as our lovely receptionist, Kristina used to manage bars and work in hospitality. Even though she thoroughly enjoyed it, she ultimately felt that it was time for something different. Soon after, she found Excellence Property Management, where the day-to-day challenges provide her with the type of stimulating change she was looking for.
Kristina’s long-term goal is to work in property management and continue to enjoy our fun work culture. Eventually, she would like to make her way into sales and in 10 years, when she’s firmly settled down in life, get into physiotherapy as a possible career path.
On weekends, Kristina loves going on little adventures with her beautiful dog and her partner. She is also a huge foodie and likes having dinners at nice restaurants whenever she has the chance. Kristina loves the footy as well, so when she’s not outdoors with her dog or out for dinner, she can usually be found watching the NRL.
At Excellence Property Management, we are so lucky that this Bryon Bay local not only decided to move to Townsville but gives our customers such an amazing first impression.
After finishing high school, Jordan left Townsville to attend the University of Canberra for three years to obtain a Bachelor of Journalism. Upon graduating, he decided to move back home to be closer to his friends and family. For a while, Jordan had trouble finding a job that allowed him to use the skills he had learnt at University but all of that changed in 2021 when he came across Excellence Property Management.
Now, Jordan is the manager of our marketing department and gets to use his writing and communication talents, knowledge of media production and his attention to detail to publish all kinds of engaging and relevant content for our online platforms.
Away from work, Jordan is a big sports fan. He enjoys cheering on the Cowboys, the Maroons and the West Coast Eagles whenever he can. He also loves reading, going to the movies and hanging out with his friends as often as possible.