Our truth and values
As Queensland’s most innovative property management agency, we promise excellent property management services with a difference.
Our highly specialist team stay on top of market data and insights to ensure we deliver exceptional service and return for your investment, providing you with peace of mind. We are so confident in our ability to service our clients at the highest of standards, we guarantee it.
We believe we should provide excellent landlords the choice of excellent service.
Good is not good enough.
We believe we should provide excellent people with limitless opportunities in an environment free from unacceptable culture.
In order to fulfil our purpose, we must have strict selection criteria for our excellent people and once we have them, provide them with the systems, training, coaching and support they need to deliver on the promises we make to our owners. We believe our people are our most important asset because of our people and the ones who take care of our customers.
What is an excellent person
We believe our people are our most important asset and excellent people should be rewarded with limitless career opportunities in an environment free from unacceptable culture. This means they must possess the right skill set to deliver on our promises to you.
Guidelines for excellent people
- People who share a passion for our purpose and vision
- People who share the same belief in our core values
- People who aspire to be the best they can be and are willing to continue improving and increasing their skills
- People who embrace challenge and change
In everything we do, we must strive for excellence.
We will remember to be humble and to practice humility. By doing so, we will recognise areas that need improvement which in turn, will help us to be excellent.
We must be honest with our team and expect the same in return.
We must strive to be an expert at what we do and give expert advice.
We must always do what we say we’re going to do, no excuses.
We must take ownership and responsibility for ourselves & what we do.
We must have our teams and owners trust and be willing to trust our team in return.
First We must put our team’s interests ahead of our own.
In order to achieve our purpose and goals, we must be on the same page
We must provide our people with limitless opportunities in their property management career.
Our leaders will practice thought leadership and will aim to inspire others to be excellent.
We must remember to have fun and celebrate success!
We must have the capability to understand where others are coming from and have empathy.
We must always be innovative in our approach.