Monday to Friday 10am – 4pm

Call us on:

(07) 4408 8062

Alternatively, request a call back from our property management team
here

Monday to Friday 10am – 4pm

Call us on:

(07) 4408 8062

Alternatively, request a call back from our property management team
here

Moving in

Congratulations on signing a tenancy agreement and becoming an excellent tenant of ours. We’re glad you have chosen to work with us and we’re looking forward to working with you.

Now that you’re moving into your new home, there are a couple of things you need to know to ensure your tenancy runs as smoothly as possible.

Tenancy induction

If you haven’t already done so before we can confirm your tenancy and hand over the keys (if the property is ready) we need to conduct a tenancy induction with you.

This is where we meet and explain to you, your rights and responsibilities of being an excellent tenant. This is also complete all of the necessary documentation including a tenancy agreement.

If you are planning on moving into a property of ours but have not yet completed your tenancy induction, please contact us immediately.

A tenant signing a tenancy agreement at an induction

Bond and first 2 weeks rental payment

Before conducting your tenancy induction, we always collect your bond and first 2 weeks of rent. This payment must be in cleared funds (sorry, no personal cheques) and if you’re paying electronically, the funds must have cleared in our account before we can proceed.

If you do not have these funds available, unfortunately, we cannot proceed any further with renting to you.

Collecting keys

If the property is not being leased on the same day you’re completing your tenancy induction and signing a tenancy agreement you will need to return to our office to collect keys.

Please ensure you let us know when you will be attending the office to collect keys as sometimes we are not in the office.

The entry condition report

Upon collecting keys, we will also provide you with an entry condition report. This will be sent to your nominated email address.

The entry condition report is a detailed description of the condition of the property when you take possession of it.

WARNING: It is your responsibility as the tenant to complete and return your entry condition report within 3 business days from when you receive it. Failing to do this will cause issues when you eventually vacate as you may be held accountable for something you have not done.

If you prefer a paper copy of this report, please let us know.

The condition of the property

Prior to moving you into your new home, we endeavour to ensure the property is cleaned and well maintained.

Even though we try, we are not always perfect. On the odd occasion we may miss things.

What do I do if something is wrong?

Cleaning Issues: If the cleaning is very minor and you’re not concerned about it, that’s ok, don’t worry about listing these on your entry report if you don’t want to as it can cause confusion when you vacate.

If you feel as though you want the issues addressed, please call or email us with an itemised list of your concerns so we can properly address the situation and have the matter resolved for you as quickly as possible.

Maintenance issues: If you find an item is broken and in need of repair, please complete the appropriate troubleshooting and if needs be, then report this to us via our online maintenance system.

Click for troubleshooting tips and hints.

Click for the online maintenance reporting system.

Things you need to do

Moving home can be stressful and there are a million things to organise!

Before moving into your new home, make sure you connect the following services if applicable:

Electricity:

Ergon Energy

Gas:

Origin Energy

Elgas

Telephone & Internet:

Telstra

Optus

Entertainment:

Foxtel

We really hope you enjoy your new home and most of all, your experience with us. If you have any questions, please don’t hesitate to get in contact.