Monday to Friday 10am – 4pm

Call us on:

(07) 4408 8062

Alternatively, request a call back from our property management team
here

Monday to Friday 10am – 4pm

Call us on:

(07) 4408 8062

Alternatively, request a call back from our property management team
here

When you vacate

We know that at some point, all great relationships must come to an end and for our tenants, this happens when you vacate your property.

Moving home can be VERY stressful so we want to do everything we can to ensure our relationship with you does not turn sour.

Please work with us by following these instructions and help us get your vacate finalised and your bond back to you within 7 business days of you handing in your keys!

There are 5 simple steps to follow when you’re vacating your property.

Step 1 – Completing your vacate documentation

There is 2 forms you need to submit when vacating a property, they are;

Form 13 – Notice of intention to leave

Form 4 – Bond refund (this form is to be submitted by you directly to the RTA)

Remember, you MUST give a minimum 14 days’ notice in writing by supplying a Form 13 – Notice of intention to leave form even if you’re vacating at the end of your lease. This is a legal requirement under the Residential Tenancies Act. If you do not provide a minimum of 14 day’s day notice, you will be charged rent until the appropriate notice period has been supplied.

If you have a fixed term lease in place, you must still pay rent up to and including the end of your lease, regardless of when you hand back your keys, unless you’re ending your tenancy agreement early

Step 2 – Getting everything organised

Your requirement when you vacate is to return the property in the same condition it was when you moved in except for fair wear and tear.

Please understand, if you hand back your property and it is not in the required condition, the owner will charge you rent until everything has been completed. You will save money by being organised and getting help.

This means you will need to engage professional services to help get all of this done. We recommended booking everything in at least 1 month before you leave just in case contractors are booked out.

PLEASE NOTE: All of our preferred cleaners and trades contact details are listed closer to the bottom of the page.

Entry condition report

Your entry condition report would have been given to you at the beginning of your tenancy. You would have been provided with an opportunity to fill this in with your own comments.

This report is used as a reference when you vacate. Therefore, is there is an issue with the property but it is not listed on your entry condition report, unfortunately, we have to hold you responsible for the damage.

If you need a copy of this report, please contact us.

Cleaning

While you do not have to engage our recommended professional cleaners, we strongly recommend you do.

Why? By using our preferred cleaners, we guarantee if any cleaning is missed, we will still refund your bond and will hold the cleaners accountable on your behalf. You wont have to worry about it.

DO NOT use just any cleaner. If we have not recommended a cleaner to you, there may be a good reason why we haven’t. Not all cleaners are able to produce a full bond clean to the required standard (clean = when it cannot be made any more clean than its current state). Using just any cleaner will cost you time and money as we cannot guarantee their work.

See below for our preferred cleaners details.

Carpet and curtain cleaning

If your property has carpets, curtains or fabric blinds, you will need to have these professional steamed cleaned upon vacating.

You must ensure this is booked in advance of your intended vacate date and please use our preferred cleaners.

See below for our preferred cleaners details.

Pest control

If you have kept pets at your property, you will also be required to have an internal and external flea and tick treatment completed at the property.

Please see below for our preferred tradesman details.

Lawn and gardens

If you have lawns and/or gardens at your property, these will need to be returned to the same condition as they were when you moved in. This means, if there are any plants

missing or your dog has dug holes, overgrown plants etc, these ALL must be rectified prior to you handing in your keys.

If you need assistance, please see below for our preferred tradesman details.

Repairs to damages

There can be damage that you may need to have repaired as well. This could be things like, you’ve used a sticky hook on the wall and when removing it, you have torn the paint.

Our preferred trades can help you fix these minor items so please see below for our preferred tradesman’s details.

Our preferred cleaners and trades people

Cleaners

Name: The clean team

What they do: Cleaning and steam cleaning

Phone: 0488 444 661 | Email: info@cleanteamtownsville.com.au

 

Name: AAA Triarda Cleaning Services

What they do: Cleaning and steam cleaning

Phone: (07) 4774 3686 | Email: info@aaatriarda.com.au

 

Name: Kite’s cleaning

What they do: Cleaning & steam cleaning

Phone: 0417 634 676 | Email: kitescleaning@bigpond.com

Pest control

Name: Tactic pest control

What they do: ALL pest control

Phone: (07) 4725 0211 | Email:info@tacticpestcontrol.com.au

Lawn and garden care

Name: J.A.G maintenance service

What they do: Lawn and garden maintenance

Phone: 0433 135 065| Email: jagms@bigpond.com

Step 3 – Preparing to hand back your keys

You must ensure all of your obligations are met prior to handing in your keys. Please understand, if they’re not, the owner can continue charging you rent until everything is rectified.

Before you hand in your keys, make sure you:

  • Have submitted the required documentation for vacating (see Step 1)
  • Have copies of receipts for any professional work you have had completed (cleaning, pest control etc)
  • Have checked the property using your vacating tenant checklist and have cross referenced this with your entry condition report and ensure everything is completed to the correct standard
  • Have scheduled with us, when you will be handing over the property and how

BEWARE: If you do not hand the property back in the correct condition, the owner will continue charging you rent until everything is done so please ensure everything is completed.

Step 4 – Handing back your keys

You must hand your keys back along with any receipts on or before your vacate date.

These must be handed to us in person (not just left at the property) so please ensure you have scheduled a time with us to hand everything over.

Once you have handed back your keys, this is what you can expect:

  • We will conduct your vacate inspection within 3 business days of you handing back your keys
  • Once the inspection is completed, we will email you an exit condition report with photos for your records

If everything is ok:

  • Your bond refund request will be submitted to the RTA and you will be notified
  • We will finalise your tenancy with us

If there are outstanding items to be rectified:

  • These will be made aware to your on your exit condition report and in our email to you
  • You will be given the option to either return and rectify within 24 hours provide these are only minor and would not take more than 2-3 hours to complete OR, pay and amount to cover the cost of us having this work done on your behalf
  • Once we have an agreement or outcome on the above, we will then finalise your tenancy and arrange your bond refund

Moving home can be VERY stressful so we want to do everything we can to ensure our relationship with you does not turn sour.

Please work with us by following these instructions and help us get your vacate finalised and your bond back to you within 7 business days of you handing in your keys!